To our valued guests, In these times of uncertainty, we want you to know that the safety and health of guests and employees are always a top priority. Now more than ever, our business is about you. We understand that with the rapidly changing updates on travel restrictions and cancelled or postponed public events, people have a variety of views and needs when it comes to doing what is best for them and their families. We are a family-owned business, and we cannot emphasize enough that we believe in responsible and safe travel. It is important to us that you feel confident when choosing and staying with us. That’s why we are taking the following precautionary measures to provide peace of mind throughout your travels: Flexible Cancellation Policy While we offer flexible rates to our guests year-round, we have also implemented a new cancellation policy during this time. Currently, penalty-free cancellations are provided to all guests. There will be no fees or charges and a full refund will be issued within 90 days of cancellation.
Guests who booked via online travel agents or other third parties are advised to contact their booking provider for information on their policies and for assistance. Environmental Cleaning Practices As always, we are committed to upholding the highest standard of cleanliness. We are closely following guidelines issued by the CDC, CalOSHA, and Sonoma County Department of Public Health and have implemented a Site-Specific Protection Plan as required by California Department of Public Health. The plan includes daily employee health screenings and temperature checks, guest health screening, a comprehensive site analysis, engineering and administrative changes, signage, notifications, the use of EPA recommended disinfectants, upgraded and updated cleaning and sanitation methods, regularly scheduled sanitation of hi touch surfaces, and the consistent use of face coverings, hand sanitation, social distancing and appropriate protective equipment.
As we continue to monitor developments and navigate through these challenging circumstances, we want you to know that you can rely on us always to put your health and safety first. Thank you for placing your trust in the Geyserville Inn and the Geyserville Grille. We look forward to seeing you again soon.
Dan Christensen, Sr.
President & CEO
Guest Information & Travel Tips
As we re-open for business in the new world of COVID-19, we want you to be prepared for your visit to the wine country and understand what to expect in the way of revised policies and practices.
Please ensure you are symptom-free before joining us by completing a simple health questionnaire.
Please ensure that you provide current contact information in advance of check-in.
Please note that The Geyserville Inn has the right to cancel reservations for parties with symptomatic visitors.
Check-In and Check-out Procedures
Contact-free check-in is available from your car window. Simply pull up to the port-cochere near the front door and we’ll come out to welcome you. Indoor check-in is also available upon request.
Contact-free checkout is available via balance settlement to the credit card on file, with receipt e-mailed directly to your account.
During Your Stay
Please observe social distancing guidelines and markings.
Wear a face covering when not in your guest room, eating or drinking.
Wash hands frequently.
Please make us aware of any special requests – shared guest amenities have been removed but many are available upon request.
There may be times during the course of your stay that some amenities may not be readily available during sanitization.
To ensure proper capacity, use of the pool will be monitored and capacity guidelines strictly observed.
Our restaurant, The Geyserville Grille, is open and has plenty of room for outdoor and some indoor dining.
Duo tasting room, located on our property, is also open and has indoor and outdoor tasting available.
Local tasting rooms and restaurants are open and serving guests, subject to enhanced safety and sanitization practices, in compliance with local and state health orders and guidance.